The Intivity Customer Care team is the single point of contact for all customer questions or issues. The Intivity Customer Care organization works in conjunction with the customer's authorized contacts to support the delivery of the Intivity solution for every customer.

Intivity Customer Care provides the following to all customers:

• A central point of contact for customers to report application and system-related incidents, problems, and operational requests. All requests are logged, tracked and resolved.
• The application of the necessary fixes and patches in order to ensure that each customer.s the Intivity solution environment is operating effectively.
• A Customer Success Manager to work with each customer to monitor and ensure successful utilization and adoption of the Intivity solution within the customer's organization.